Your PrestaShop store isn't working? We'll fix it.
White screen, 500 error, broken checkout, post-update issues, security breach - we diagnose the cause and fix it. Fast response, upfront pricing, pay after the fix.
Common issues
We fix these problems regularly
White screen (WSOD)
Store shows a blank white page with no error message. Most common causes: PHP fatal error, module conflict, memory exhaustion, corrupted .htaccess. We diagnose from logs and fix the cause - not the symptom.
500 error (Internal Server Error)
The server can't process the request. Causes: .htaccess error, file permission issues, PHP error, database problem, memory limit exceeded. We access the server, check logs and fix it.
Checkout / payment issues
Customers can't complete orders: payment page error, missing shipping methods, checkout loop, validation error. Every hour means lost orders. Priority: critical.
Post-update errors
You updated PrestaShop, a module or PHP and something broke. Frontend doesn't work, admin panel shows errors, modules report conflicts. We diagnose and fix or roll back the change.
Hacked store / malware
Suspicious redirects, spam in Google, unknown files on the server, browser warnings. We act immediately: isolation, malware cleanup, vulnerability patching, hardening, Google report.
Admin panel not working
Can't log in, back office shows errors, pages don't load. Causes: module conflict, corrupted overrides, Symfony cache error, permission issues. We fix via FTP/SSH.
Module issues
Module doesn't work after install/update, conflict between modules, module slows down the store, generates PHP errors. We diagnose, fix or recommend an alternative.
Sudden slowdown
Store was running fine and suddenly slowed down. Causes: full log tables, bot attack, memory leak in a module, hosting issue. Quick diagnostics and fix - not a full performance audit.
Process
From report to fix - fast and transparent
Describe the problem
Write to us via the contact form or email (contact@peekyagency.com). Describe what's happening: what error, when it started, what you changed recently. Include the store URL. The more detail, the faster we diagnose.
Diagnostics (within hours)
We need access: admin panel + FTP/SSH. We log in, analyze logs, check modules, test. We diagnose the root cause - we don't guess. Diagnostics time: usually within hours of receiving access.
Quote and your decision
After diagnostics: we explain what's wrong, what needs to be done and how much it costs. Fixed price for the fix - not hourly. The decision is yours. If you proceed, the diagnostics cost is deducted from the invoice.
Fix and verification
We fix the issue on staging (when possible) or directly on production (for critical outages). We test. We confirm it works. We deliver a brief report: what was wrong, what we did, what we recommend going forward.
Why us
Why you should reach out to us
PrestaShop Expert
Certified status. We know the platform inside out - core, modules, hooks, database, server configuration. We don't experiment on your store.
Fast response
We respond within hours, not days. For critical outages (store down, hack) - we prioritize. We work evenings too when the situation demands it.
Upfront pricing
After diagnostics, we give you a specific price for the fix. You pay for the result, not hours. No surprise invoices.
We fix the cause, not the symptom
We don't do quick fixes that come back a week later. We find the root cause and fix it properly. Plus a report: what happened, what we did, what we recommend.
Indicative costs
How much does a fix cost
Minor fix
Configuration error, corrupted .htaccess, permission issue, simple module conflict.
Medium fix
Post-update module/core error, checkout problem, multi-module conflict, database issue.
Complex fix / hack cleanup
Malware cleanup + hardening, repair after failed update, data recovery, fixing multiple interrelated issues.
Every problem is different - exact quote after diagnostics. Diagnostics cost is deducted from the fix invoice.
Prevent recurrence
How to prevent issues in the future
Ongoing technical support
Monitoring, updates, backups, quick fixes - before the problem becomes an outage. Most outages we fix could have been prevented.
Learn moreTechnical audit
Don't know what issues are hiding in your store? An audit will identify them before they explode. Better to pay for an audit than for emergency repair.
Learn morePrestaShop upgrade
Old PrestaShop = old vulnerabilities = more outages. Upgrading to the latest version eliminates most security and compatibility issues.
Learn moreFAQ
Frequently asked questions
Store not working? Write now - we'll take care of it.
Describe the problem and share the store URL. We'll diagnose the cause and give you a specific fix quote.
PrestaShop Expert · We respond within hours